Refund Policy

1. Guarantee Overview

The guarantee is intended to give customers a reasonable opportunity to receive, inspect, and evaluate the purchased product.

A customer does not need to provide a medical reason or prove that the product failed to produce a particular result. However, BuyGoods may require reasonable information to identify the transaction and may require a physical product return before completing the refund.

The sixty-day period begins on the original date of purchase, not the date the package is opened or the date the refund request is reviewed.

2. Refund Eligibility

A refund request is generally eligible when:

• The order was purchased through BuyGoods or an authorized checkout associated with this offer;
• The request is submitted within sixty days of the original purchase date;
• The customer provides sufficient information to identify and verify the transaction;
• The customer follows the return instructions provided by BuyGoods for a physical product;
• The request is not associated with fraud, theft, unauthorized resale, or abusive use of the refund process.

Purchases made through an unrelated retailer, marketplace, reseller, pharmacy, or other third party must be returned through the seller from whom the product was purchased, according to that seller's policies.

The order confirmation, checkout disclosure, and product-specific guarantee presented at the time of purchase form part of this policy.

3. How to Request a Refund

The fastest way to begin a refund request is through the secure BuyGoods Order Lookup portal.

4. Physical Product Return Instructions

Physical dietary supplement orders may need to be returned before the refund is completed.

Contact BuyGoods or locate your order online to obtain the correct return address and instructions associated with your specific order.

Unless BuyGoods gives different written instructions, include the following information inside the return package:

• Your full name;
• The email address used at checkout;
• Your BuyGoods order number;
• A copy of the original order confirmation, when available;
• Any return authorization or reference number provided by customer support.

Use a trackable shipping method and retain the shipping receipt and tracking number. The customer is responsible for return shipping costs unless applicable law or written instructions from BuyGoods provide otherwise.

Do not send payment cards, medical records, prescription information, Social Security numbers, or other sensitive personal information inside the return package.

5. Damaged, Incorrect, or Missing Orders

Contact customer support promptly if:

• The package arrives damaged;
• A bottle is leaking or broken;
• The package contains the wrong product;
• The quantity received does not match the order;
• Tracking shows delivery but the package cannot be located;
• The package appears to have been lost during shipment.

Support may request photographs of the package, shipping label, damaged product, seal, bottles, or other relevant materials. Keep the product and packaging until support provides written instructions.

Depending on the circumstances, the available resolution may include a replacement, reshipment, refund, or another appropriate remedy.

6. Refund Processing and Payment Method

Approved refunds are issued to the original payment method used for the purchase. Refunds generally cannot be redirected to a different card, bank account, person, or payment method.

For physical products, processing may begin after the returned package reaches the designated warehouse and the return is identified and reviewed.

After a refund is approved and submitted, your bank, card issuer, or financial institution may require additional time to post the credit to your account. Depending on the institution, this may take several business days or appear during a later billing cycle.

You should receive a refund confirmation at the email address used when placing the order. Check your spam or junk folder if the confirmation does not appear in your inbox.

7. Subscriptions and Recurring Orders

A recurring charge applies only when a subscription, automatic renewal, or recurring delivery option was clearly displayed and selected during checkout.

Canceling a subscription stops eligible future recurring charges. It does not automatically create a refund request for an order already billed or shipped.

To cancel a recurring order:

• Locate the order through the BuyGoods Order Lookup portal;
• Select the subscription cancellation option, when displayed;
• Alternatively, contact BuyGoods by email or telephone;
• Keep the cancellation confirmation for your records.

A separate refund request may be required for an order that has already been charged.

8. Billing Questions and Chargebacks

If you do not recognize a charge, first use the BuyGoods Order Lookup portal or contact customer support. A family member or another authorized card user may have placed the order.

Contacting support directly may allow the transaction to be located and resolved more quickly than opening a payment dispute.

Nothing in this policy prevents you from exercising rights available through your card issuer or applicable law. However, submitting duplicate refund and chargeback requests may delay the investigation and resolution of the transaction.

9. Fraud, Abuse, and Unauthorized Resale

We reserve the right to investigate refund requests associated with suspected fraud, stolen payment information, false representations, altered transaction records, unauthorized resale, repeated abuse of promotional offers, or deliberate misuse of the guarantee.

A request will not be denied solely because a customer used the refund policy in good faith. Any limitation or denial will be based on a legitimate reason and remains subject to applicable consumer protection law.

We may request reasonable verification before processing a refund, but customers should never send a full payment card number, card security code, account password, or Social Security number.

10. U.S. Consumer Rights

This policy provides contractual refund rights for eligible purchases. It does not eliminate or restrict any non-waivable rights or remedies available under applicable federal or state law.

Depending on the circumstances and your state of residence, additional rights may apply to products that are defective, damaged, materially different from their description, or not delivered.

If a provision of this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will control to the extent of the conflict.

Changes to This Refund Policy

We may update this policy prospectively to reflect changes in the offer, checkout provider, fulfillment process, support procedures, or legal requirements.

A change will not reduce the refund period already disclosed in the completed checkout or order confirmation for an existing purchase.

The “Last Updated” date at the top of this page will be revised when changes are published.

11. Refund and Order Support

Have your order number and the email address used at checkout available when contacting support.